4 results for “Arbor Lodging Group”
Hospitality Midwest

For hotels, it’s all about the experience

| Matt Baker

Brand loyalty used to drive hotel guests’ decisions, but there’s been a shift toward experience. In order to balance guests’ desires for convenience and exclusivity, the hospitality industry has had to transform, offering the loyalty points, booking expediency and other features of a chain hotel with the hip feel and cutting-edge amenities …